Frequently asked questions

Your room is ready at 3 p.m. on the day of your arrival.

We ask you to please leave the room until 11 a.m. so we have enough time to prepare it for the next guests. Thanks for your understanding!

We have staff at our front desk 24 hours per day.

If you have any questions or wishes feel free to ask anytime 🙂

For 5€ per day we have parking space that is located directly at the hotel. Parking spots can’t be reserved.


There is no charge for single guest or groups up to 9 persons if you cancel your reservation up to one day before arrival.

If you cancel later than that we will charge 90% of the initial price of your reservation.

Of course! Please let us know about it before your arrival so we can prepare a room for you and your friend 🙂


Ja! Sie können Ihr Haustier mit nach Dresden in unser Hotel NOVALIS bringen. Bitte geben Sie uns im Vorfeld Bescheid, damit wir ein entsprechendes Zimmer für Sie und Ihr Freund reservieren können. Der Aufpreis kostet 8,00 € pro Tag und Tier.

Yes. For every type of room you can get an additional bed if needed. Kids until the age of 12 can stay for free when they use the same room as their parents.

If you have more questions concerning this topic please ask at the front desk or give us a call before your arrival 🙂

Our breakfast buffet also includes food for people with diabetes. If something is missing or you need anything please feel free to ask and contact us at any time.

We have room that was created for people with allergies. Contact us if you need a special room like that so we can prepare it for your before your arrival 🙂

We have a garage where you can store and lock your bicycle or motorcycle.

For a small security deposit you can get an alarm clock at the front desk.

Our staff at the front desk speaks German, English and French.

Our breakfast is served daily from 6:30 to 10 a.m. and costs 17€ including taxes.

Amex, Diners, Mastercard, Visa, EC-Cash

Yes we offer to clean your clothes or shoes within 24 hours.

Both is possible if we have enough capacity at that time. Early check in and late check out come with an additional fee.

Our hotel wifi can be used for free.

We offer 24 hour service at the bar.

You can get tickets at our front desk.

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